Failed sending mail[SOLVED]

[21-Jan-2016 18:32:28 America/New_York] Warning: Failed sending e-mail to someone@cwebsite.com: SMTP connect() failed. in ~/vqmod/vqcache/vq2-includes_functions_func_email.inc.php (Line 62)

Apparently the "Order Copy Recipients" emails aren't working, because both of those email errors were the same email address I entered into Settings>Checkout>Order Copy Recipients. I deleted the email that was previously entered here to see if that was the problem and the error log no longer had two email errors, but just one.

This topic was split form another thread. I seem to have lost your configuration example. If you are using GMail. Please make sure GMail supports this feature. I have heard GMail does not only allow SMTP delivery to external addresses.

I was using gmail, but just for testing, and I will check to see what the configurations should be for that, but more of a concern to me is that I'm not able to send emails to customers after their purchase. It seems that when a customer completes a purchase the system is trying to send a copy of the invoice to the customer, and is unable too, regardless of if they are using gmail or not. I had a customer purchase something using an aol address for their customer account and it too shows up in the error log as the same error:

[24-Jan-2016 17:28:59 America/New_York] Warning: Failed sending e-mail to person@aol.com: SMTP connect() failed. in ~/vqmod/vqcache/vq2-includes_functions_func_email.inc.php (Line 62)

What are your SMTP settings?

Line 24 to 36 in Vq2-includes_functions_fun_email.inc.php

$phpmailer->isSMTP();
    $phpmailer->Host = 'smtp.gmail.com';
    $phpmailer->Port = 587; // Set 587 for GMail
    $phpmailer->SMTPSecure = 'tls'; // Set tls for GMail

    $phpmailer->SMTPAuth = true;
    $phpmailer->Username = 'username@gmail.com';
    $phpmailer->Password = 'password';

    $phpmailer->CharSet = language::$selected['charset'];
    $phpmailer->Encoding = 'quoted-printable';
    $phpmailer->setFrom($from_email, $from_name);
    $phpmailer->Subject = $subject;

Try enabling $phpmailer->SMTPDebug, I read that if omitted it can produce errors. You can also search the web how to debug the phpmailer component.

$phpmailer->SMTPDebug  = 2;        // enables SMTP debug information (for testing)
                                   // 1 = errors and messages
                                   // 2 = messages only

I also found this:

http://phpmailer.worxware.com/?pg=examplebgmail

I set SMTPDebug = 2 and it produced this error:

[26-Jan-2016 11:43:50 America/New_York] Warning: Blocked a potential CSRF hacking attempt by [ip address] [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36] requesting /en/ajax/get_address.json?trigger=lastname.
[26-Jan-2016 11:44:54 America/New_York] Warning: Blocked a potential CSRF hacking attempt by [ip address] [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36] requesting /en/ajax/get_address.json?trigger=lastname.
[26-Jan-2016 11:44:56 America/New_York] Warning: Blocked a potential CSRF hacking attempt by [ip address] [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36] requesting /en/ajax/get_address.json?trigger=password.
[26-Jan-2016 11:45:00 America/New_York] Warning: Blocked a potential CSRF hacking attempt by [ip address] [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36] requesting /en/create_account.
[26-Jan-2016 11:45:00 America/New_York] Warning: Blocked a potential CSRF hacking attempt by [ip address] [Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.106 Safari/537.36] requesting /en/ajax/get_address.json?trigger=confirmed_password.
[26-Jan-2016 11:50:07 America/New_York] Warning: Failed sending e-mail to user@gmail.com: SMTP connect() failed. in ~/vqmod/vqcache/vq2-includes_functions_func_email.inc.php (Line 62) /en/create_account

I disabled HTTP Post protection and this error stopped occurring. Now I'm just receiving a generic error:

[26-Jan-2016 12:46:18 America/New_York] Warning: Failed sending e-mail to user@gmail.com: SMTP connect() failed. in ~/vqmod/vqcache/vq2-includes_functions_func_email.inc.php (Line 62)

I switched from SMTP server with Google to using Sendmail by changing 

$phpmailer->isSMTP();

to

$phpmailer->IsSendmail();

Worked right away.

Thank you for sharing your solution on Gmail. Glad you are up and running.

Thanks for your help and attention!

Hello,

I had the "same" issue with PHPMailer not working with the following settings:

$phpmailer->isSMTP();
    $phpmailer->Host = 'xxx.xxx.com';
    $phpmailer->Port = 465; // Set 587 for GMail
    $phpmailer->SMTPSecure = 'tls'; // Set tls for GMail

    $phpmailer->SMTPAuth = true;
    $phpmailer->Username = 'xxx@xxx.se';
    $phpmailer->Password = 'password';

    $phpmailer->CharSet = language::$selected['charset'];
    $phpmailer->Encoding = 'quoted-printable';
    $phpmailer->setFrom($from_email, $from_name);
    $phpmailer->Subject = $subject;

 
error.log gave me:

[14-Mar-2016 21:09:10 Europe/Stockholm] PHP Fatal error:  require_once(): Failed opening required '1' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/xxx/public_html/includes/functions/func_email.inc.php on line 2
[14-Mar-2016 21:24:01 Europe/Stockholm] Warning: Failed sending e-mail to xxxx@xxx.com: SMTP connect() failed. in ~/vqmod/vqcache/vq2-includes_functions_func_email.inc.php (Line 61)

Replacing:

$phpmailer->isSMTP();

With:

$phpmailer->IsSendmail();

worked for me as well! Thanks Trevor for sharing your solution!

[color=#333333]Replacing:[/color]

$phpmailer->isSMTP();

[color=#333333]With:[/color]

$phpmailer->IsSendmail();

solved my problem too